Refund & Cancellation Policy

1. Order Cancellation Policy

You may cancel your order free of charge anytime before it is dispatched from our fulfillment center. Once an order has been shipped, it cannot be canceled. To request a pre-dispatch cancellation, please contact our support team immediately at info@indivegan.com with your order ID.

2. Returns & Food Safety Regulations

Due to FSSAI food safety regulations and hygiene standards, opened or consumed beverage bottles cannot be returned. However, we offer full replacements or refunds under the following qualifying conditions:

• The shipment arrives physically damaged or leaking.
• The seals are broken upon delivery.
• An incorrect item was delivered.

3. Claim Process for Damaged Goods

If you receive a damaged or defective package, please notify us within 48 hours of delivery by emailing info@indivegan.com with your Order ID and clear photo/video proof of the damaged package.

4. Refund SLA & Processing via Razorpay

Once your refund claim is approved by INDIVEGAN FOODS & DRUGS PRIVATE LIMITED, the refund will be initiated back to your original payment method (Credit Card, Debit Card, UPI, Net Banking) via Razorpay. The refunded amount will reflect in your account within 5 to 7 business days, depending on your bank's processing timelines.